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University Library

Services for Patrons with Disabilities
Facilities and Equipment

Most library service areas in the Murray, Education, Sciences and Engineering Libraries are wheelchair accessible. Patrons may need assistance in retrieving materials in the Health Sciences, Law and Veterinary Medicine Libraries.

An elevator from the lower level of Place Riel Student Centre provides wheelchair access to the Murray Library. Key cards for this elevator are issued by the Dean's Office (Room 156 Murray Library), Monday to Friday from 8:30 am to 4:30 pm.

Room G19 on the ground floor of the Murray Library, located near the Checkout Desk, houses a variety of adaptive technology equipment for use by patrons with visual impairments and learning disabilities.

  • This room is open all hours that the Murray Library is open and is available on a drop-in, first come - first served basis.
  • The expectation is that patrons know how to use the software and equipment in this room. Problems with the equipment should be reported to the Reference Desk staff.
  • Occasionally Disability Services for Students will need to use the room for an exam. A notice will be posted on the door stating what times it is not available. Students will be asked to leave if the room is needed for an exam.

There are two TTY telephones for the hearing impaired, located in the Murray Library's Acquisitions unit and Interlibrary Loan unit. These telephones are available to patrons during business hours (8:30 am to 4:30 pm), Monday . Friday. Library staff will show patrons where these phones are located.

Class Notes

Class notes are offered through the DSS Notetaking Program.  Notes are posted by a notetaker on the Blackboard website, where registered students with disabilities can access them.  For more information, please contact Disability Services for Students.


Some circulation services and policies have been adapted to meet the needs of patrons with disabilities.  Patrons with disabilities are encouraged to phone ahead to the Checkout Desk at the appropriate library to make arrangements for assistance.  Services may vary at each library location.

Available services include:

  • Assistance with using the online catalogue, journal indexes, etc.
  • Accessing otherwise inaccessible areas
  • Using library equipment
  • Extending loan periods
  • Renewing materials by telephone
  • Permission to designate another patron to take out materials on their behalf
  • Holding materials at service desks for pick-up
  • Sending materials through the mail or using the Library pick up and delivery service
  • Sending Interlibrary loan materials to the patron's home branch library
  • Telephoning other library locations to avoid unnecessary trips by patrons
  • Obtaining braille and talking books via Interlibrary Loan
  • Retrieving materials from high shelves and inaccessible locations
    • For assistance retrieving and photocopying materials, students with disabilities should first contact the Disability Services for Students Office (Room E1, 105 Administration Place,  phone: 966-7273) and ask for a volunteer to retrieve items from the shelves.
    • If no volunteers are available, students may take their lists of required items to the Checkout Desk. Staff will attempt to have the material ready for pickup within 2 working days of the request.

Special orientation and user education sessions can be arranged for patrons with disabilities. Patrons may also attend regular sessions if they so choose. Contact Eva Wong, the Murray Library Information & Instruction Services Coordinator, at 966-5988 or the staff in any branch Library.

For other services for students, please contact Disability Services for Students.

The Library's policy is to assist all patrons in the use of materials and equipment. In cooperation with Disability Services for Students,   some special facilities and services are available in the library for patrons with disabilities (as defined by Disability Services for Students).

The needs of patrons with disabilities are kept in mind in the design of all new or renovated library space