Blog on the Side

Meredith Farkas posts some of her reflections on helping patrons, marketing library services, and making libraries better. Her post is aptly titled -- The road to hell is paved with good intentions. She sums up by saying "In short, we think we know what our patrons want without ever having asked them." and states "The key is not assuming that we know what our patrons need or want."

Well said, Meredith. Sometimes I think we do ask and we do listen, but I'm not sure we "hear". It's good to be reminded that it's not what we think is "best".