Tapping into the Wisdom of Crowds Allows Customers to Identify "Best Available"
Seth Godin points out a new customer trend towards "best available". "Good enough" is no longer the order of the day.There are a plethora of sites that tap into either recommendations by individual thought leaders or the "wisdom of crowds" to identify top picks for everything from cameras to flip flops.
Is this desire for the "best available" going to spill over into libraries? How will "best" be defined for the suite of service that the library offers?
Tags: library
