What's in a Name - Adding a New Label to a Library Web Site
Have you ever been stumped about what to call a new service on your library web site? The first ideas that come to mind for your web team are close but don't seem to be as good as they might be. Well your colleagues may come to your rescue if you just ask them. Recently on Usability4Lib there was a question posted about what to call a service for users where books are retrieved from the shelves and put on a reserve shelf for quick pickup.
It was interesting to see the suggestions and labels that are in use. Some of these labels are clearer than others and often our first idea isn't the best. Take a look at the choices:
Get My Book
Get It For Me
Too Busy To Walk To The Shelves
Next Day Book Retrieval
Next Day Book Service
[Materials/Books/Items] Retrieval Service
Shop on Sage (SOS)
Library Pull Service
Book Pulling Service
Please get my book for me
I'm lazy. Can someone find my book?
Pull and Hold
It would be great to collect data on a wide variety of labels with a survey by asking or colleagues What do you call this? It would be even better if we know if the label has been user tested.
John Kupersmith has been mining and collecting data from usability studies about Library Terms That Users Understand. This is a great place to start but many labels have not surfaced in studies.
Anybody want to work together on a developing a survey or wiki page?
- What words and where? Applying usability testing techniques to name a new live reference service
- Designing to Delight: Letting Your Web Site Users Rule
- Writing for the Web: Resources and LInks