Chat transcripts may occasionally be reviewed to help us improve the quality of service.

Tips

  • To keep your current chat going, try doing your work in another window or tab. 
  • Please start another chat if you lose us, we'll try to pick up where we left off.

Chat Hours

Today
May 28		 Closed
Tomorrow
May 29		 Closed
Monday
May 30		 9am - 5pm
Tuesday
May 31		 9am - 5pm
Wednesday
Jun 1		 9am - 5pm

About Ask Us

Library staff from all library locations respond to chat, phone, and email questions. You may be referred to a subject librarian.

Ask Us anything! We'll do our best to help you out. Any question regarding the library, our locations, or research is welcome. We may refer more complex questions to other members of our library team to ensure you get the help you need. 

Although our primary clients are University of Saskatchewan students, staff, and faculty, we also accept questions from the public. When starting a new chat, you have the option to share your NSID and email address with us. We find this information helpful, as it allows us to check your library account or to follow up with you later if necessary. However, if you prefer, you can leave those fields blank and remain anonymous. 

We try to respond right away, but we may be busy working with other clients. If you do not receive an immediate response please try waiting a few minutes or leave your email address in the chat window and we will get back to you as soon as we can.

Yes. Depending on the complexity of your question, we might find it helpful to view your screen or to share our screens with you. If so, we will send you a screensharing invitation, which you may choose to accept or decline. Please note that we may sometimes be busy helping other clients at the same time, so screensharing is limited to times when staff are free.

Our Ask Us service provides screensharing sessions through Zoom. You do not need to have a Zoom account to participate. Instructions for joining a screensharing session using Zoom are available at the LibChat Help Center.

While you might find it easier to speak with us than to type in the chat, it is not necessary to enable your microphone or webcam during a screensharing session. We will typically have our microphones on and leave our webcams turned off. No matter your audio or video set up, we'll do our best to help you out!

You can email a copy of the transcript to yourself by clicking the envelope icon on the top right corner of your chat screen. Please note that if we have a Zoom session, the Zoom in-meeting chat will not appear in the transcript.

If you provided us with your NSID or USask email address, we'll send you a brief email with a link to the chat transcript, as well as an invitation to rate the chat interaction and the opportunity to follow up if you have any remaining questions.