Application Process

The University Library hires students to support our libraries. There are approximately 20 casual positions annually from late August to late April. Applications are accepted over several weeks at the end of the winter term for employment starting the following August.

All interested students must apply through this online form to be considered for employment each year. If you have not completed the application, you will not be considered for employment. 

Hours of Work

There are no guaranteed hours of work for casual appointments. Most shifts will be three hours in length, a few might be longer. All shifts will be weekday evenings (until 9:00 pm) and/or weekend days. Location of work will be assigned for each shift based on operational need. You are likely to work in two or more locations on a regular basis and may be assigned to work in any location where coverage is needed. Hours of work will be scheduled by the supervisor at least one week in advance.

 

Primary Purpose

To assist in providing excellent client service through ongoing support for and access to University Library collections, resources, and spaces that make client research and study possible outside of core library hours of operation.

Nature of Work

Reporting to the Supervisor, work is performed in a service-oriented environment. The work is routine and all tasks are performed within established guidelines with priorities defined by the supervisor. The work requires a moderate level of physical demand. Problems are readily solved within established guidelines and procedures; more complex issues are referred to the supervisor or appropriate delegate. Duties involve frequent interaction with library clients, students, faculty and/or visitors as well as supervisors, peers, and staff. The work requires strong communication and customer service skills with emphasis on resolving the client needs within the established guidelines. The need to be flexible and meet a variety of service standards and expectations from clients and colleagues is required.

Accountabilities:

  • Attend 3 – 6 hours of paid mandatory annual training
  • Be available as required during library hours of operation for the full duration of the term of employment including study weeks and exam periods
  • Provide assistance to library clients at the service desk
  • Perform check-in and check-out procedures for library materials in Sierra
  • Respond to general queries received in person and by telephone
  • Perform various tasks related to collection maintenance such as shelving and ensuring materials are in proper order
  • Complete opening and/or closing duties when required
  • Address issues and disputes with escalation to the Supervisor, as necessary
  • Perform physical processing, labelling and minor mending of damaged materials
  • Undertake other duties, as assigned

Qualifications

Education:

To qualify as a student employee, you must be registered as:
  • A full-time Usask undergraduate student (18 or more credit units), or
  • A Usask graduate student, or
  • A full-time Library and Information Technology Program student with Saskatchewan Polytechnic.

Experience:

  • One or more years of previous experience in a front-line customer service position is an asset.

Skills:

  • Effective interpersonal skills and excellent customer service
  • Strong English language skills and effective oral and written communication
  • Possess a responsive, pleasant and effective manner in all personal interactions
  • Reliable, dependable, and self-motivated
  • High attention to detail
  • Strong time management skills
  • Ability to demonstrate tact, diplomacy and discretion and to maintain confidentiality at all times
  • Proficient keyboarding skills and knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated ability to work effectively with others in a team environment
  • Demonstrated ability to work independently and use initiative
  • Comfortable working alone during evenings and weekends
  • Demonstrated ability to cope with diverse tasks and be adaptable
  • Ability to do moderately heavy lifting

Wage

  • CUPE 1975 Operational Services phase 1 - $15.87 per hour 
  • Employees pay monthly union dues to CUPE 1975

Apply

We are currently accepting applications for work starting late August 2022 to late April 2023. The application form will be available until the required number of positions have been filled (minimum of two weeks). If the form is open longer than June 7, 2022 we have not yet received enough qualified applications and it will close as soon as we have enough.