“Is coming to the library the only way to update my Alumni membership? If it is free, why do I need to keep coming in every year? I find this incredibly inconvenient. Why isn’t there a system for me to update my account online, or even by phone?”
We do need Alumni to renew their membership with us every year so that we can be sure that we have their current contact information. However, we do want to make it easier for Alumni to do this. We have now updated our procedures to allow Alumni to renew their membership by phone as long as they do not have fines or overdue materials. Alumni who have fines or overdue materials will need to come to the library to return their materials, and at that time they can renew their account.